Refund Policy

Last updated October 2026.

Every emote pack is custom-made to order, so it doesn't work like a refund policy for a shipped, off-the-shelf product.

Revisions come first

Every pack already includes 3 rounds of revisions at no extra cost - this is the main way we make sure your pack is right, and it covers the vast majority of "this isn't quite what I wanted" situations. Reply on your order with what to adjust.

Refunds

Because each pack is produced specifically for your order, we don't offer a blanket refund window. If something goes wrong on our end - your order wasn't delivered, there's a technical issue, or you were charged incorrectly - write to us and we'll look at it individually.

Contact

Reach us at mateuszkromwork@gmail.com with your order details and what happened, and we'll get back to you.